Terms of Appointment

Future BY Energy Ltd · futurebyenergy.co.uk · Registered in England and Wales, company no. 08558020 · VAT no. GB 312343252 · Registered office: 20-22 Wenlock Road, London N1 7GU

Version 1.1 · November 2026. Download these terms (PDF)

These terms apply to every quotation we issue and every job we carry out, unless we agree something different in writing. The quotation sets out the services, fee and job-specific details. If the quotation and these terms disagree, the quotation applies.

1. Our service

1.1 We carry out the services described in the quotation with the reasonable skill and care of a competent, accredited energy assessor. We assess, calculate and advise. We do not guarantee a particular outcome, such as a pass, an EPC rating, or planning or building control approval: those decisions are made by others and depend on the design.

1.2 If a conflict of interest, or anything else that could affect our work for you, comes up, we will tell you straight away. If we have to stop for that reason, you pay for the work done up to that point.

2. Information you give us

Our work is based on the drawings, specifications, product details, photos and other information that you or your design team supply. Please send it in good time. We rely on it being accurate and complete, and we are not responsible for errors in it or for changes made after we report.

3. Scope

Unless the quotation says otherwise, our work is desk-based, using the information you send us. Where a survey is needed (for example, for an existing-building EPC), it is arranged by us, carried out by an accredited assessor who attends the building, and shown in the quotation. Design of the building fabric or services, specification, installation, on-site testing and construction supervision are not included unless the quotation lists them.

4. Other firms

Where the quotation includes specialist work arranged through another firm (for example, air tightness, sound or ventilation testing, or TM44 inspections), that firm carries out the work under its own accreditation. Where we introduce you to another firm, that firm contracts with you directly and is responsible for its own work and charges. We may receive an introduction fee from that firm.

5. Our liability

5.1 Our total liability for any claim arising from our services, whether in contract, negligence or otherwise, is limited to £2,000,000.

5.2 We are not liable for loss of profit, loss of rent or sale, delay, loss of use, or any indirect or consequential loss.

5.3 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow to be limited.

5.4 If you are a consumer, nothing in these terms affects your statutory rights, and our liability to you is not limited to less than the fee you paid.

5.5 We hold professional indemnity and public liability insurance through our accreditation scheme. Details are available on request.

6. Time limit for claims

Any claim must be brought within 6 years of the date of our report or certificate.

7. Fees and payment

7.1 Fees are as stated in the quotation and are plus VAT.

7.2 A quotation is valid for 30 days from the date it is issued.

7.3 Payment is due within 15 days of the date of our invoice.

7.4 If an invoice is not paid within 15 days, we may hold any further reports, calculations and certificates, and not lodge EPCs, until it has been paid in full.

7.5 If you are a business client, we may also charge statutory interest and recovery costs on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

7.6 If you dispute part of an invoice, please tell us straight away and pay the part that is not disputed by the due date. We will work with you to settle the rest promptly.

8. Timescales

Turnaround starts once we have all the information we need. Timescales we give are estimates unless we agree a fixed date in writing. Priority and next-day services are charged extra.

9. Events outside our control

Neither of us is liable for a delay or failure caused by events outside our reasonable control, such as severe weather, fire, flood, illness, strikes, outages of government registers or software, or government restrictions. We will tell you as soon as we can and get the work moving again once it is possible.

10. Changes and extra work

Work outside the quotation, re-calculation after design changes, extra report revisions and reopening a closed job are charged at our standard rates. We will confirm the cost before starting.

11. Cancellation

11.1 Business clients: if you cancel after work has started, you pay for the work done up to that point.

11.2 Consumers: if you are an individual instructing us for your own home and you accept our quotation by email, phone or online, you may cancel within 14 days of accepting without giving a reason. To cancel, email or WhatsApp us. If you ask us to start within those 14 days and then cancel, you pay for the work done up to the date you cancel. If you ask us to start within the 14 days and accept that you lose the right to cancel once the work is complete, and we complete it within the 14 days, the right to cancel no longer applies.

12. EPC register, your information and our records

12.1 EPCs are lodged on the government's EPC register through our accreditation scheme, as the law requires, and are normally publicly viewable. The register does not show the occupier's name or other personal details.

12.2 We keep the information you give us confidential. We share it only with your agreement, with firms working on your job, with our accreditation scheme for its quality checks and audits, or where the law, a regulator or a court requires it. We share the assessment data behind an EPC only with the owner, landlord or occupier of the building, or with someone they authorise in writing.

12.3 We use your personal information only to deliver the job and keep our records, in line with UK data protection law. Our privacy page explains how: futurebyenergy.co.uk/privacy.

12.4 We keep job records for at least 7 years. The evidence behind certificates lodged through our accreditation scheme is kept for at least 15 years, as the scheme requires. Documents you send us are returned or securely deleted on written request, except where we must keep them as evidence for a certificate.

13. Copyright and use of our reports

13.1 We keep the copyright in our reports and calculations. Once our fee is paid, you may use them for the project and purpose stated in the quotation. No one else may rely on them, and they may not be used for another project, without our written agreement.

13.2 If you are a business client, you will cover our reasonable costs of any claim by a third party that arises from our reports being used outside that project and purpose, or from work carried out against our written advice.

14. Complaints

If you are unhappy with our service, please tell us first and we will try to put it right. Our complaints procedure explains how: futurebyenergy.co.uk/complaints-procedure. If you are still unhappy, you can complain to the accreditation scheme shown on your certificate or report. For our own energy assessments that is Elmhurst Energy (membership no. EES/027276), through the complaint form on elmhurstenergy.co.uk. The scheme's complaints process is free and does not affect your statutory rights.

15. Acceptance

You accept these terms when you instruct us, pay our invoice, or confirm acceptance of our quotation by email.

16. Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.